Customer Service Associate

at Penske Truck Leasing and Logistics
Location Acton Vale, Canada
Date Posted September 23, 2022
Category Call Centre / CustomerService
Job Type Permanent


Customer Service Associate (Job Number: )

Position Summary:

Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate. Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base. As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations, and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems.

Day Shift

Major Responsibilities:

Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking. Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight
Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting
Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
Liaison for internal customer support
Data entry and record processing in variety of WMS and MRP systems.
Provides direction when discrepancies are found
Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)
Read work orders or receive oral instructions to determine work assignments
Communicate with associates from other shifts
Complete daily logs
Work with customer to resolve stock shortages
Identify cost savings opportunities for the customer
Track shipments to ensure shipment deadlines are met.
Work with suppliers to correct part/shipment issues
Other projects and tasks as assigned by supervisor
At least 1 year of warehousing/material-handling experience required
High school diploma or GED equivalent required
Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, team player, flexibility required, verbal & written communication skills, excellent with numbers and time management, strong problem solving skills required
Advanced computer skills including Excel and Outlook required
Must also be able to learn and regularly operate multiple company and customer owned Warehouse Management System (WMS) and or MRP systems.
Ability to work in warehouse non-climate controlled conditions required
Willingness to travel as necessary, work the required schedule, work at the specific location
Shift may vary based on customer operations
Complete Penske employment application and submit to a reference verification (to include past employment and education)

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally communicate.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

-While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 23kg and occasionally lift and/or move up to 45kg.

Penske is committed to the principle of equity in employment.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Work Locations :

533 Rue Roger 533 Rue Roger

Acton Vale, QCJ0H 1A0

Primary Location : Canada-Quebec-Acton Vale

Job : Administrative


Req ID:

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