Customer Service Specialist –

at Waste Management
Location Minneapolis, Minnesota
Date Posted April 3, 2024
Category Call Centre / CustomerService

Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data. This role is a work from home role with the requirement to go into the office periodically. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Assists in troubleshooting and resolving safety, service, and operational issues. Creates, distributes, and closes-out customer tickets on a daily basis. Maintains and distributes department related information on a daily basis. Communicates with other supervisors and managers about operations and/or dispatch issues. Completes and maintains a variety of reports as directed by the department manager. Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor. Assists with the processing of payments and other financial tasks as necessary. Assists in the implementation of operational projects as needed. Resolve incoming and outgoing customer calls. Respond to customer inquiries via e-mail, mail and chat. Performs other duties as assigned. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience Education: High school diploma or G.E.D. (accredited) Experience: No prior work experience required. Preferred: Prior customer service experience B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Intermediate in Excel V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally; Normal setting for this job is an office setting. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Please apply now on the site below, or call , to speak with a Waste Management recruiter today Equal Opportunity Employer Minority/Female/Disability/Veteran

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