Customer Service Technical Specialist – Remote Work from Home

at Wolters Kluwer
Location Not Specified, Pennsylvania
Date Posted September 19, 2022
Category Call Centre / CustomerService
Job Type Permanent


Customer Service Technical Specialist - Remote Work From Home R

Job Description Summary:

Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Contributes to moderately complex aspects of projects. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts

Job Qualifications (Minimum):

Education: Bachelor's Degree or equivalent relevant experience
Experience: 2+ years' experience in a B2B technical customer service or implementation role
2+ years' experience/knowledge of database technologies such as Microsoft SQL Server or Oracle
Work Shift is EST time zone: 8a-5p
This role is Fully Remote and must be legally authorized to work in the USA

Preferred Experience Knowledge, Skills, Abilities or Certifications (minimum):

2+ years' experience with cloud computing platforms such as Azure, Google Cloud, and AWS

Essential Duties and responsibilities:

Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
Understand key business drivers and build knowledge of the company, processes, and customers

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available -

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

Other Job Titles: Support Engineer Technical Customer Support Technical Services Technical Services Engineer Technical Support Tech Support Engineer

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