Front Desk/Patient Services Coordinator

at RMA Network
Location San Francisco, California
Date Posted May 21, 2024
Category Call Centre / CustomerService
Job Type Permanent


For almost twenty years, our physicians, nurses, and staff in the IVI-RMA network of clinics, have worked together toward the common goal of helping our patients become parents. RMA of Northern California, one of the networks of top fertility practices in the United States, is currently seeking experienced, compassionate, and dynamic team players who are committed to delivering the ultimate patient experience to join and help us grow our practice!

RMA Northern California looking for a hard-working, reliable and motivated people person for our front desk role in our San Francisco location. The Front Desk/ Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Hours will be Monday to Friday with rotating shifts from 6:30am-3pm or 8am-4pm. Available for weekends and holiday rotating coverage.

Job duties include but are not limited to:

  • Check-in, check-out and appointment scheduling through an electronic medical records (EMR) system.
  • Maintains patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
  • Reviews and verifies patient paperwork and places information in patient chart.
  • Has a positive work ethic and models the behaviors that generates high patient satisfaction ratings.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates and understanding of audience needs.
  • A strong multi-tasker able to balance in-person and virtual patient care.
  • Performs call center functions: answers phones, schedules appointments, takes messages and directs calls to the appropriate person.
  • Takes ownership of the waiting room experience and makes patients feel welcome and comfortable.

IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.

  • Medical, Dental, Vision Insurance Options
  • Paid Time Off & 8+ Paid Holidays
  • Company Paid Life Insurance, Long Term Disability & AD&D
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Retirement 401K Plan
  • Optional benefits including STD, Life & AD&D Buy-up plans & more.

About Reproductive Medicine Associates (RMA)

RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit . To learn more about RMA-Global, visit:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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