Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Responsibilities: • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies • Confirm client insurance coverage and provide evidence of insurance papers to policyholders • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved Qualifications: • Must have knowledge of Microsoft Office and customer relationship management software • High school diploma or GED equivalent needed • Prior work in a customer-facing position or customer service role is required • Excellent active listening, interpersonal, and communication skills • Basic knowledge of insurance policy procedures and schedules is preferred About Company: Benefits: We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to: Develop a deep understanding of our industry and business operations.Expand your network by interacting with high-level executives and industry professionals.Take on additional responsibilities and projects to enhance your skill set.Participate in training programs and workshops to enhance your personal and professional skills.Collaborate with cross-functional teams and contribute to strategic initiatives.Opportunities for personal and professional growth and developmentCompetitive salary and performance-based bonusesCollaborative and inclusive work environmentChance to make a positive impact in the insurance industry.