At The Health Insurance Guy LLC in Fort Lauderdale, FL, US, we are dedicated to providing top-notch health insurance solutions to our clients. Join our team as a Customer Service Manager and play a pivotal role in ensuring our clients receive exceptional service and support. You will lead a team of dedicated customer service representatives, fostering a positive and collaborative work environment. As a Customer Service Manager, you will have the opportunity to make a real difference in people's lives by helping them navigate the complex world of health insurance with ease and care. Bring your passion for customer service and leadership skills to our team and be part of a company that values excellence in customer care. Responsibilities: • Develop and implement customer service policies and procedures to enhance customer satisfaction and ensure a smooth customer experience. • Conduct regular training sessions for customer service representatives to improve their skills and knowledge in handling customer inquiries and complaints. • Collaborate with other departments to address customer issues promptly and effectively, fostering a culture of teamwork and problem-solving. • Analyze customer service data and feedback to identify areas for improvement and develop strategies to enhance the overall customer service experience. • Monitor and evaluate customer service metrics, such as response time and customer satisfaction ratings, to track performance and make data-driven decisions for continuous improvement. Qualifications: • 3+ years of experience in a customer service role • Excellent verbal and written communication skills • Proficient in Microsoft Office • Life and Health Insurance License • Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role. • Experience in the health insurance industry is a plus. • Excellent communication and leadership skills. • Strong problem-solving and decision-making abilities. • Proficiency in customer service software and CRM systems. About Company: Benefits: We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to: Develop a deep understanding of our industry and business operations.Expand your network by interacting with high-level executives and industry professionals.Take on additional responsibilities and projects to enhance your skill set.Participate in training programs and workshops to enhance your personal and professional skills.Collaborate with cross-functional teams and contribute to strategic initiatives.Opportunities for personal and professional growth and developmentCompetitive salary and performance-based bonusesCollaborative and inclusive work environmentChance to make a positive impact in the insurance industry.