Responsibilities: - Serve as the primary point of contact for clients, providing timely and accurate assistance with policy inquiries, coverage questions, and claims processing. - Develop and maintain relationships with clients to understand their insurance needs. - Educate clients on available insurance products and coverage options to help them make informed decisions. - Educate clients on different insurance options and help them make informed decisions - Process new insurance policies, renewals, endorsements, and cancellations accurately and efficiently. - Maintain client records and documentation in compliance with agency policies and regulatory requirements. -Collaborate with insurance agents and underwriters to ensure client needs are met and policies are properly served. Skills: - Excellent customer service skills with the ability to build rapport and trust with clients. - Comfortable with learning new software programs. - Courteous, will take the initiative to go the extra mile and maintains a positive attitude with customers and fellow co-workers. - Professional and reliable. Ideally, we would need someone with a state-issued insurance license, however we are willing to help the right candidate obtain their license in the first few months. Full time: Monday-Friday 8:30am-5:00pm, occasionally need to assist customers after hours. This is a great opportunity for a motivated Insurance Agent/Customer Service Representative committed to providing high quality service. Opportunities for professional development and advancement within the company! Visit Job Type: Full-time