MFG Customer Service

at Weatherford
Location Huntsville, Texas
Date Posted May 15, 2024
Category Call Centre / CustomerService
Job Type Permanent



Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Weatherford is hiring a Western Hemisphere Order Management Manager.

Location: 7587 HWY 75 SOUTH HUNTSVILLE, Texas 77340

The Order Management Manager oversees the end-to-end order and quotation management process related to a hemisphere's geographical scope. This role involves managing a team, coordinating with departments, and ensuring accurate and timely order processing.

Roles & Responsibilities


  • Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By
  • Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk.
  • Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations.
  • Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.


  • Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
  • Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.


  • Assist in developing and maintaining procedures, guidelines, and standards for quote/cost estimation processes.
  • Audit and analyze transactions daily and provide input for process improvements and adjust deviations.
  • Collaborate with production and logistics teams to ensure the timely delivery of products and services.
  • Collaborate with sales, engineering, and production teams to ensure the feasibility and profitability of quotations.
  • Led and oversaw the quotation team, ensuring accurate and timely preparation of customer quotations.
  • Maintain correct quotation records and provide regular reports and analysis on quotation metrics and performance.
  • Monitor and assess order status, product discontinuations, specifications changes, and other related problems; investigate and resolve customer issues.
  • Monitor customer feedback and resolve customer issues promptly.
  • Oversee order management processes, including quoting, order entry, order processing, fulfillment, and tracking.
  • Prepare analysis and reports of sales quotations, contracts, and orders.
  • Train and mentor staff around order management, quotations, and cost estimation
  • Work closely with Sales and GZ teams to ensure the accuracy and completeness of quotations.


  • Maintains effective communications with all key stakeholders both internal and where appropriate external.
  • Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports.


  • All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses.
  • Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure.


  • Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience.
  • Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential.
  • Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
  • Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce


  • Demonstrates leadership, ethical behavior and adherence to Weatherford standards at all times



  • 5+ years of industry experience in Order & Quotation Management, Inventory Control, and Logistics
  • 3+ years working in a customer-facing environment
  • Bachelor's Degree in Supply Chain Management, Engineering, Business Administration or equivalent work experience
  • Ability to create cost models that capture accurate information.
  • Ability to develop and interpret complex reports from complex data sources.
  • Ability to prepare timely, thorough, and accurate reports
  • Ability to work as part of a team as well as self-motivated
  • Ability to work in a fast-paced environment managing multiple tasks & multiple priorities
  • Excellent communication, interpersonal skills, and problem-solving skills
  • Knowledge of customer order processing, pricing, and quoting processes
  • Knowledge of Microsoft Office applications such as Word, Excel, and Outlook
  • Knowledge of Supply Chain Management, Inventory Control, and Logistics concepts
  • Previous experience with order processing and managing customer orders
  • Previous experience with pricing, sales contracts, and quotations
  • Proficiency with JDE, Microsoft Dynamics 365, or other ERP/CRM software systems.
  • Proven ability to manage multiple projects effectively
  • Proven ability to understand complex customer requirements and develop solutions
  • Strong numerical and analytical skills

Travel Requirement:

This role may require domestic and potentially international travel of up to: 25%

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