Technical Support Specialist

As the Technical Support Specialist, (Level1-2), you will be responsible for being the first point of contact in supporting our Help Desk and be tasked with troubleshooting hardware/software and PC issues to effect real-time problem analysis and resolutions, while supporting 500-700+ end users. With a great global presence and over 40+ distribution locations in the USA. This is a great place to work and will be committed to help in cultivating your personal growth and success.

NOTES: MUST live in or around the Chicagoland area to be considered. Location is NWest suburbs of Chicago, Hybrid schedule, flexy start times, excellent benefits from first day of employment, Salary $55-57+k, 401k match, profit sharing plans

Daily Tasks:

• Provide first level end user support to team members throughout the company; interpret, analyze, diagnose, document and resolve customer support issues related to internally supported hardware, software and phones.




• Provide support with provisioning of IT equipment and software for our Enterprise IT Service desk.




• Administration of Microsoft Office/365 and Microsoft Intune for user accounts and device support.




• Work closely with 3rd party service providers on open tickets that require support to resolve.




• Manage the daily activity, administration, maintenance, and system management issues.




• Monitor equipment performance and determine if upgrades of hardware and software are required.

Required Technical Skills:

• Must have a minimum of 2-3 years of technical or help desk support or related experience.




• Proven experience with personal computer equipment.




• Must have advanced PC Word processing, spreadsheet and Windows skills.




• Advanced technical knowledge of techniques and procedures of software and network support for multiple users.




• Must understand installation, configuration and troubleshooting process for software, hardware, networking equipment.




• HS Diploma required and/or an Associates or Bachelor degree in a computer related field is preferred.